VyvRx Pharmacy – Privacy Policy and Notice of Privacy Practices

Effective Date: November 7, 2025

VyvRx

1050 South Medical Drive #103, Brigham City, Utah 84302

Phone: (435) 465-0099

1. Introduction

VyvRx Pharmacy (“VyvRx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make inquiries through our online forms. By using our website or providing information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of information:
- Personal Information: Name, mailing address, email address, and phone number.
- Browsing Data: IP address, browser type, device identifiers, and pages visited, collected through Google Analytics.
- Form Submissions: Any information voluntarily submitted via our website contact forms or inquiries.

We do not knowingly collect personal data from children under the age of 13.

3. How We Use Information

We use collected data for legitimate business purposes, including to:
- Respond to inquiries and provide customer service.
- Communicate with customers about services or updates.
- Send marketing or promotional emails (only if the user has opted in).
- Improve website functionality, performance, and customer experience.
- Comply with legal obligations and enforce our terms and policies.

4. Data Hosting and Security

Our website is hosted by Wix.com Ltd., which employs industry-standard security measures, including:
- HTTPS and TLS 1.2+ encryption for data in transit.
- AES-256 encryption for data at rest.
- Automatic SSL certificates for all Wix-hosted domains.
- PCI DSS Level 1 and ISO/IEC 27001-certified infrastructure.

Wix maintains secure servers and encryption technologies designed to protect your personal information.

5. HIPAA Compliance (Health Information)

As a licensed pharmacy, VyvRx complies with applicable provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when handling any health-related or prescription information. If you submit any data related to prescriptions, medications, or health conditions, such information will be protected and used solely in accordance with HIPAA standards and applicable privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic:
- Essential Cookies: Required for core site functionality.
- Analytics Cookies: Used via Google Analytics to collect aggregated usage data and help us understand how visitors interact with our site.

We do not currently use advertising or remarketing cookies, though we may enable them in the future. If this occurs, we will update this Privacy Policy accordingly. You can control or delete cookies through your browser settings; however, disabling cookies may affect certain site functions.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

8. User Rights and Requests

You may request that we delete your personal information at any time, subject to legal or regulatory requirements. To submit a request, please email info@vyvrx.com. We will verify your identity before acting on any data-deletion request.

9. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may disclose information only to:
- Platform service providers (Wix) that securely host or process your data on our behalf.
- Legal authorities, if required by law, subpoena, or governmental request.

All third-party service providers are bound by confidentiality and data-protection obligations consistent with this Policy.

10. Mobile and SMS Privacy

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. While we employ secure hosting through Wix, no internet transmission is 100% secure. You acknowledge that any transmission of information is at your own risk.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Policy regularly.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@vyvrx.com
Mailing Address: VyvRx Pharmacy, 1050 South Medical Drive #103, Brigham City, Utah 84302, United States

Notice of Privacy Practices (HIPAA)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

As part of the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), VyvRx Pharmacy has created this Notice of Privacy Practices. This Notice describes our privacy practices and the rights you have as they relate to your Protected Health Information (PHI).

VyvRx will abide by the terms of this Notice. For any uses or disclosures not listed below (including psychotherapy notes, marketing, or sale of PHI), VyvRx will obtain a written authorization from you, which you may revoke at any time. VyvRx reserves the right to change its privacy practices and this Notice.

How VyvRx May Use and Disclose Your PHI

We may use or disclose your PHI for treatment, payment, and healthcare operations, including:
- Treatment: Filling prescriptions and coordinating your healthcare.
- Payment: Obtaining reimbursement from insurers.
- Operations: Quality assessments, staff evaluations, and compliance.

We may also disclose PHI without written authorization for:
- Public health activities.
- Victims of abuse, neglect, or domestic violence.
- Health oversight audits or investigations.
- Judicial or law enforcement purposes.
- Organ or tissue donation.
- Research with institutional review approval.
- To avert a serious health or safety threat.
- Specialized government functions.
- Workers’ compensation or disaster relief purposes.
- Business associates providing services under confidentiality agreements.

Your Health Information Rights

You have the following rights regarding your PHI. Please contact Brock Crystal for assistance:
- Request restrictions on certain uses or disclosures.
- Request alternate means or locations for communications.
- Inspect or obtain a copy (paper or electronic) of your PHI.
- Request an amendment to your PHI.
- Receive an accounting of disclosures.
- Receive additional copies of this Notice.
- Be notified of any breaches compromising your PHI.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with VyvRx or the Secretary of the U.S. Department of Health and Human Services (HHS). To file a complaint with VyvRx, please contact Brock Crystal at info@vyvrx.com. You may also contact HHS Office for Civil Rights at 200 Independence Avenue S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or online at www.hhs.gov/ocr/privacy/hipaa/complaints/. VyvRx will not retaliate against you for filing a complaint.